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FAQ

So who are you?
We are a South Australian, family-owned business. At Sicilia Coffee we select top quality imported green beans from the best-known coffee regions in the world and we expertly roast by hand and carefully blend.

...and we look good too.

I have some questions.
Drop us a line! Email info@siciliacoffee.com or call 08 8262 2323.

I have a cafe/office/wholesale business, can I get a price list?
Of course fellow business owner! Either email sales@siciliacoffee.com or call us on 0426 881 448. We have affordable pricing, no lock-in contracts, and fantastic customer service.

I don't want to sound rude, but why is your coffee so cheap? Does that mean your coffee tastes cheap?
We get asked this a lot. Simple answer: we have low overheads, great coffee suppliers, and a small marketing budget. That means we can pass on the savings to you! We rely heavily on word of mouth, so tell your friends! If you like what we do then please leave a review on the product page. 

What are your shipping options?
Great question! They are:

Road Courier: 

  • Up to 2kg $8
  • 3kg to 5kg $5
  • Anything over 5kg is $5 per 5kg (e.g. 10kg for $10)

1-10 business days to your door (depending on location). Make a note on the shopping cart page if the courier has authority to leave at your door. Please note couriers cannot post to PO Boxes or Parcel Lockers.

Express Post:
From $14 for up to 3kg, 1-3 business days (depending on location)

Australia Post Standard Shipping:
From $15, 2-10 business days (depending on location). This option would suit PO Boxes or fans of Australia Post.

You say your coffee is fresh, but how fresh is it?
Our coffee doesn't sit on our shelves gathering dust - we roast to demand. It is then heat sealed in a special purpose bag to lock in the aromatic oils, and features a one-way valve to retain the flavour but prevent air ingress.

I like my coffee strong! Which blend would suit me?
Use the following as a guide to help you decide:

Flavour Rating Scale:

Mild 4 (Mildest) ORGANIC CREMA
Mild 3 FORMATA DA FAMIGLIA
Mild 2 CREMA ULTIMO, DECAF
Mild 1 ESPRESSO DI LUSSO
Strong 1 ESPRESSO SUPERBO
Strong 2 ITALIAN BLEND, ESPRESSO AUREO
Strong 3 CREMA FORTE, ORGANIC FORTE
Strong 4 (Strongest) DOUBLE ROAST 

Roast Rating Scale:
Medium ITALIAN BLEND, ESPRESSO SUPERBO, FORMATA DA FAMIGLIA, ORGANIC CREMA, CREMA ULTIMO, ESPRESSO DI LUSSO, DECAF, ESPRESSO AUREO
Medium-Dark CREMA FORTE, ORGANIC FORTE
Dark DOUBLE ROAST