FAQ
IMPORTANT POSTAGE INFO:
If you require your order within 7 business days, we recommend selecting Australia Post Express.
Deliveries can be made between 6 a.m. and 6 p.m. (including weekends), and all our courier parcels do not require a signature by default. If you require a signature for your parcel or need to provide delivery instructions, please leave a brief note on the cart page (e.g. 'signature required' or 'deliver to mailroom'). For more information on postage, please see below shipping options.
Who is Sicilia Coffee?
We are a small, family-owned Australian coffee roaster. At Sicilia Coffee, we select quality green coffee beans from renowned coffee-growing regions around the world, then carefully roast and blend them right here in South Australia.
Our focus is simple: freshly roasted, artisan-quality coffee at an affordable price.
When will I receive my order?
If you've placed an order rest assured that it is being processed. As we roast to demand it can take up to 48 hours for your order to be dispatched, and you'll receive an update via email as soon as it's shipped. We receive a large volume of enquiries (we love that people are enjoying our coffee!) but being a small team we're not always behind our computer. If your enquiry isn't urgent, we kindly ask for your patience - we promise we'll get back to you as soon as we can.
I have a cafe/office/wholesale business, can I get a price list?
Of course! Either email sales@siciliacoffee.com or call us on 0403 623 607. We have affordable pricing, no lock-in contracts, and fantastic customer service.
I don't want to sound rude, but why is your coffee so cheap? Does that mean your coffee tastes cheap?
Not at all - and we get asked this a lot! The simple answer is that we keep our overheads low, work with great coffee suppliers and don't spend much on marketing. This allows us to keep our margins modest and pass the savings on to you, without compromising on the quality of our coffee.
We rely heavily on word of mouth, so if you enjoy our coffee, tell your friends! And if you have a moment, we'd really appreciate a review on the product page or a Google review.
What are your shipping options?
Great question! They are:
Courier:
Pricing is from $8 depending on parcel weight and customer location. Delivery times are between 2-10 business days from dispatch date (depending on your location). Please note couriers cannot deliver to PO Boxes or Parcel Lockers.
Deliveries can be made between 6 a.m. and 6 p.m. (including weekends in peak periods), and all our courier parcels do not require a signature by default. If you require a signature for your parcel or need to provide delivery instructions, please leave a brief note on the cart page (e.g. 'signature required' or 'deliver to mailroom').
Australia Post Express:
If you require your order within 7 business days please select this option.
Estimated delivery times are 1–6 business days, depending on your location. Please note that Australia Post delivery times may vary, and only selected postcodes qualify for the “Next Business Day Delivery” guarantee. For more information, please refer to the Australia Post website here.
If an item you have ordered is sold out for the day or on backorder, dispatch may be delayed. In these cases, we will aim to ship your order as soon as possible with the intention of meeting the 7-business-day timeframe.
Australia Post Standard Parcel:
Delivery times are between 2-12 business days (from dispatch date, depending on location). This option would suit those who have a PO Box, Parcel Locker, Parcel Connect customers, or those who live in Western Australia. We are based in South Australia, and Australia Post has a faster delivery rate to WA compared to couriers.
In-Store Pick-Up:
This free click and collect option is available for Adelaide residents. Orders may take up to 24 hours to be ready, as we roast to demand. You will receive a notification once your order is available for collection. Please collect your order within 2 weeks of receiving your collection notification.
You say your coffee is fresh, but how fresh is it?
Very fresh! Our coffee doesn't sit on the shelf gathering dust - we roast to demand, so it's packed and sent out during the first 48 hours after roasting. Once roasted, the coffee is heat-sealed in specially designed coffee bags with a one-way valve, helping preserve its aroma and flavour while allowing gases from the freshly roasted beans to escape. Freshly roasted, freshly packed and sent straight to you.
I like my coffee strong! Which blend would suit me?
Use the following as a guide to help you decide:
Flavour Rating Scale:
Mild 4 (Mildest) ORGANIC CREMA
Mild 3 FORMATA DA FAMIGLIA
Mild 2 CREMA ULTIMO, DECAF
Mild 1 ESPRESSO DI LUSSO
Strong 1 ESPRESSO SUPERBO
Strong 2 ITALIAN BLEND, ESPRESSO AUREO
Strong 3 CREMA FORTE, ORGANIC FORTE
Strong 4 (Strongest) DOUBLE ROAST
Roast Rating Scale:
Medium ITALIAN BLEND, ESPRESSO SUPERBO, FORMATA DA FAMIGLIA, ORGANIC CREMA, CREMA ULTIMO, ESPRESSO DI LUSSO, DECAF, ESPRESSO AUREO
Medium-Dark CREMA FORTE, ORGANIC FORTE
Dark DOUBLE ROAST
I live in Adelaide, can I drop in and buy some coffee?
You sure can! We're located at 821 Main North Road, Pooraka. We recommend that you give us a buzz ahead of time on 08 8262 2323 to make sure we’re on site, and to make sure the coffee that you’re after is in stock. As we roast to demand it can happen that we’re out of stock for the day.
Our opening hours are 9am to 2pm Mon – Fri, but being a small family business life happens and we sometimes open later or finish earlier.
Can you grind the coffee for me?
We offer a grinding service which can be added to your cart here. Please note that our default grind setting is medium, however you can specify the grind type that suits you.